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Claims Assistance Officer

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 - At post, this officer is responsible for assisting employees in the preparation of claims. The CAO is appointed in writing by the post management officer. Duties include, but are not limited to- (1) Furnishing necessary claim forms to the employee; (2) Informing the employee of the time frame for filing claims; (3) Advising the employee of the evidence required to substantiate the claim; (4) Assisting the employee in obtaining copies of shipping documents, etc., available at the post or by requesting copies of pertinent documents from the Department, U.S. Despatch Agent, or other posts when such documents are not available at the claimants post; and (5) Informing the employee of who and what is involved and assisting the employee with procedures to follow in filing claims for recovery against the packers, shippers, insurers, etc. Also called CAO.


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