Crew Resource Management

Crew Resource Management (pronunciation: /kruː rɪˈsɔːs mænɪdʒmənt/) is a system developed in the aviation industry to improve safety and efficiency. It focuses on interpersonal communication, leadership, and decision making in the cockpit.

Etymology

The term "Crew Resource Management" was coined in the late 1970s by NASA psychologist John Lauber who was studying airplane accidents. The term "crew" refers to all the people involved in operating the aircraft, "resource" refers to all available resources, including equipment, procedures and people, and "management" refers to the control or organization of these resources.

Concept

Crew Resource Management (CRM) is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving air safety, CRM focuses on interpersonal communication, leadership, and decision making in the cockpit of an airliner. Its pioneer is NASA and it's used in almost all forms of aviation, from commercial flights to military aircraft.

Related Terms

• Human Factors: The study of how humans behave physically and psychologically in relation to particular environments, products, or services.
• Aviation Safety: The study and practice of managing risks in aviation to prevent accidents.
• Interpersonal Communication: The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages.
• Leadership: The action of leading a group of people or an organization.
• Decision Making: The cognitive process resulting in the selection of a belief or a course of action among several possible alternative options.

See Also

• Airline
• NASA
• Aviation Safety
• Human Factors
• Interpersonal Communication
• Leadership
• Decision Making

External links

• Medical encyclopedia article on Crew Resource Management
• Wikipedia's article - Crew Resource Management

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