Grievance

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Grievance

Grievance (/ɡriːvəns/) is a term used in the field of medicine and healthcare to describe a formal complaint or concern raised by a patient or their family about the quality of care, treatment, or services received.

Etymology

The term 'grievance' originates from the Old French word 'grever' which means 'to burden' or 'to harm'. It was later adopted into Middle English as 'grevaunce' and eventually evolved into the modern English term 'grievance'.

Definition

A grievance in a medical context is a formal expression of dissatisfaction or alleged unfair treatment, which may be related to the care provided, the conduct of healthcare professionals, or the operations of a healthcare facility. Grievances can be raised by patients, their families, or other individuals involved in the patient's care.

Related Terms

Process

The grievance process typically involves the submission of a formal complaint, an investigation by the healthcare provider or institution, and a response to the complainant. The process is designed to ensure that grievances are addressed in a timely and fair manner, and that appropriate action is taken to resolve any identified issues.

Importance

Addressing grievances is important for maintaining the quality of healthcare services, protecting patient rights, and promoting patient satisfaction. It also provides valuable feedback that can be used to improve healthcare practices and policies.

External links

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