Patient satisfaction
Patient Satisfaction
Patient satisfaction (pronunciation: /ˈpeɪʃənt satisˈfakʃən/) is a measure of the extent to which a patient is content with the healthcare they have received from their health care provider. It is part of the patient experience, and is a critical aspect of health care quality.
Etymology
The term "patient satisfaction" is derived from the English words "patient" (from the Latin patiens, meaning 'one who suffers') and "satisfaction" (from the Latin satisfactio, meaning 'to make enough').
Definition
Patient satisfaction is defined as the individual's positive evaluation of distinct dimensions of health care, including the quality of care, the interaction with health care providers, and the outcome of the treatment. It is often measured using patient satisfaction surveys, which can include questions about the patient's overall experience, the provider's communication skills, the convenience of the services, and the comfort of the facilities.
Related Terms
- Health care quality: The degree to which health services increase the likelihood of desired health outcomes and are consistent with current professional knowledge.
- Patient experience: The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
- Patient engagement: The process of involving patients in their own care, in order to improve health outcomes and enhance patient satisfaction.
- Health outcomes: The changes in health status of an individual or population that are attributable to interventions or services.
- Health care provider: A person or organization that delivers medical services to patients.
Importance
Patient satisfaction is important because it can provide health care providers with critical feedback about their services. It can help them identify areas where they are performing well and areas where they need to improve. High levels of patient satisfaction are associated with improved patient adherence to treatment plans, better health outcomes, and higher levels of patient retention.
External links
- Medical encyclopedia article on Patient satisfaction
- Wikipedia's article - Patient satisfaction
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