Incident management

Incident Management

Incident Management (pronunciation: /ˈɪnsɪdənt mænɪdʒmənt/) is a term used in the field of Healthcare Management and Emergency Medicine to describe the process of identifying, analyzing, and correcting hazards to prevent a future re-occurrence.

Etymology

The term "Incident Management" is derived from the Latin word 'incidere', meaning 'to fall into', and the Old French 'management', meaning 'the art of conducting, directing'.

Definition

Incident Management involves the organization and deployment of resources to deal with occurrences that are not part of a routine operation. These occurrences, or incidents, can be either planned, such as a Public Health campaign, or unplanned, such as a Medical Emergency or Pandemic.

Process

The process of Incident Management typically involves five stages:

1. Incident Identification: This is the initial stage where the incident is first identified. This could be through a variety of means such as patient complaints, staff observations, or automated alerts.
2. Incident Recording: Once identified, the incident is recorded in a systematic manner for future reference and analysis.
3. Incident Classification: The incident is then classified based on its nature, severity, and potential impact.
4. Incident Resolution: This involves taking necessary actions to resolve the incident. This could involve medical intervention, changes in procedures, or other corrective measures.
5. Incident Closure: Once the incident has been resolved, it is formally closed. This involves documenting the resolution and any lessons learned from the incident.

Related Terms

• Risk Management
• Emergency Management
• Crisis Management
• Disaster Management
• Patient Safety

External links

• Medical encyclopedia article on Incident management
• Wikipedia's article - Incident management

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