Patient experience
Patient Experience
Patient experience (/ˈpeɪʃənt ɪkˈspɪəriəns/) refers to the range of interactions that patients have with the healthcare system, including their care from health plans, doctors, nurses, and staff in hospitals, physician's offices, and other healthcare facilities.
Etymology
The term "patient experience" is derived from the Latin word "patiens", meaning "one who suffers", and the Latin word "experientia", meaning "knowledge gained by repeated trials".
Related Terms
- Patient Satisfaction: This is a measure of the extent to which a patient is content with the healthcare which they received from their health service provider.
- Patient Engagement: This is a concept that combines a patient’s knowledge, skills, ability and willingness to manage their own health and care with interventions designed to increase activation and promote positive patient behavior.
- Patient-Centered Care: This is a healthcare approach where the patient is empowered to actively participate in their care and decision-making process.
Importance
Patient experience is an important aspect of healthcare quality. It includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with healthcare providers. Understanding patient experience is a key step in moving toward patient-centered care.
Measurement
There are several ways to measure patient experience, including surveys, interviews, and focus groups. The most common method is the use of standardized patient surveys like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in the United States.
External links
- Medical encyclopedia article on Patient experience
- Wikipedia's article - Patient experience
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