Quality management
Quality Management
Quality Management (pronunciation: /ˈkwɒlɪti mænɪdʒmənt/) is a discipline that focuses on the management and control of processes to ensure a high level of quality in the delivery of products or services.
Etymology
The term "Quality Management" is derived from the English words "quality" and "management". "Quality" (from the Latin qualitas) refers to the standard of something as measured against other things of a similar kind, while "management" (from the Latin manus, meaning "hand") refers to the process of dealing with or controlling things or people.
Related Terms
- Quality Control: A process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects: elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records.
- Quality Assurance: The maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.
- Total Quality Management: A management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
- Quality Improvement: A systematic approach to the analysis of performance and systematic efforts to improve it.
- Quality Planning: A systematic process that translates quality policy into measurable objectives and requirements, and lays down a sequence of steps for realizing them within a specified timeframe.
- Quality System: The organizational structure, responsibilities, procedures, processes, and resources for implementing quality management.
- Quality Audit: A systematic, independent examination and review to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve the objectives.
- Quality Policy: The overall intentions and direction of an organization related to quality, as formally expressed by top management.
- Quality Objectives: Something sought, or aimed for, related to quality.
- Quality Manual: A document that specifies an organization’s quality system and describes how the quality policy will be implemented.
See Also
External links
- Medical encyclopedia article on Quality management
- Wikipedia's article - Quality management
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