Conflict resolution
Conflict resolution
Conflict resolution (/ˈkɒnflɪkt rɛzəˈluːʃən/) is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional.
Etymology
The term "conflict resolution" is derived from the Latin words "conflictus" meaning "a fight or struggle" and "resolutionem" meaning "a process of reducing or removing something".
Definition
When a dispute or conflict arises, the best course of action is not to avoid the problem or hope that it will go away, but rather to face it head on. Conflict resolution is the process by which two or more parties engaged in a disagreement, dispute, or debate reach an agreement resolving it.
Techniques
Several techniques are used in the process of conflict resolution, including negotiation, mediation, diplomacy, and creative peacebuilding.
- Negotiation is a discussion aimed at reaching an agreement.
- Mediation involves a neutral third party who helps the disputing parties to reach a mutually satisfactory agreement.
- Diplomacy is the practice of conducting negotiations between representatives of groups or states.
- Creative peacebuilding is a problem-solving approach to conflict using creative techniques.
Related terms
- Arbitration is a method of resolving disputes outside of court, where a neutral third party makes a decision.
- Conciliation is a method used to resolve disputes between two parties, which involves improving the relationship between the disputing parties.
- Dispute resolution is the process of resolving disputes between parties.
External links
- Medical encyclopedia article on Conflict resolution
- Wikipedia's article - Conflict resolution
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